Head of mentorship H/F - Full time

Job description

Have you ever taken a MOOC? Are you looking for new adventure? Are you ready to join the Education Revolution?

Join OpenClassrooms and help our students on the road to success and to finding the job of their dreams.

Mentorship is a big part of the OpenClassrooms business model and it is what we think sets us apart from the crowd. Not only that, but it’s also a crucial part of the learning experience and a main factor in our student’s success.

As Head of Mentorship at OpenClassrooms, you will help recruit, train and accompany our mentors (we’re at 200 so far) as the network continues to grow.

Responsibilities: 

As part of the Education team, based in Paris, you will report to the Director of Education and will be in charge of: 

  • Establishing and implementing processes to streamline the recruitment of mentors across various time zones and in several languages. 
  • Creating training tools and courses to ensure mentor success 
  • Improve the onboarding process to allow for a smooth transition into the team
  • Recruit, manage and train the mentorship team
  • Optimize student satisfaction by decreasing wait times for mentor appointments
  • Ensure an exemplary level of satisfaction for both students and mentors
  • Set-up an automatic evaluation system for mentors
  • Manage a multi-million euro budget
  • Create a sense of community amongst mentors


Requirements

  • French or English native, strong English or French  + another language is a plus 
  • Strong ability to structure and introduce processes
  • Ability to train and manage a small team 
  • Strong experience in successful recruitment 
  • Excellent verbal and written skills 
  • Confident with technology 
  • Dynamic and sociable

Ready to take on the growth challenge at OpenClassrooms, recruit hundreds (even thousands) of mentors and manage a multi-million euro budget? Join us to help ensure the quality of our mentorship program and the employability of our future students.

Full time position to be filled ASAP.