Manager of Quality Assurance - Education

Job description

There’s a revolution in the education sector and here’s your chance to be a part of it.

Join OpenClassrooms as Manager of Quality Assurance and help us become the leading worldwide learning provider, changing the life of millions of people across the globe by making education accessible to all. Come help us spread the “OpenClassrooms” brand amongst a dedicated community that keeps growing (3 million members).

As OpenClassrooms is a fast growing start-up, its product has to maintain very high quality standards. As Manager of Quality Assurance in the Education Team, your role is to ensure that all internal requirements are met before our courses reach our students. You will be responsible for establishing and maintaining quality assurance procedures and methodologies, identifying mistakes and flaws.

REPORTING LINE

Reports to the VP Production

 


RESPONSIBILITIES

In this role, you will :

  • Write, set up and maintain Quality Assurance procedures

  • Test our courses and build Quality Assurance reports

  • Identify critical control points and preventive measures

  • Coordinate and communicate with the instructional designers, the video team and the head of tracks on a daily basis to ensure quality standards are met

  • Follow up and fix the issues reported by our community of students and mentors

Requirements

SKILLS REQUIRED

  • High level of attention to detail

  • Extensive knowledge of process improvement and enhancement

  • High degree of organization

  • French or English native, strong English or French

  • Excellent verbal and written skills

  • Dynamic and sociable

 

REQUIREMENTS

  • Proven experience as a quality assurance manager or relevant role

  • Experience in a Tech company required

  • Experience in Education is a plus

 

HIRING PROCESS

The journey starts with a phone interview and a meeting with Audrey, Hiring Manager.

Then we plan face to face meetings with Jonathan Stock, VP Production, and other members of the Education team.

For the final round, you will meet members from other teams (Student Success, Marketing, Tech..) at OpenClassrooms.

You will be asked to provide us with professional references contact detail.

Workflow of interviewers to be defined (person or team)

Feel free to get the gist of who we are : https://openclassrooms.com/courses/how-do-we-work-at-openclassrooms



WHAT WE OFFER

Public transportation in Paris and suburbs for free (Pass Navigo paid by OpenClassrooms)

- Health insurance for free (“Mutuelle” monthly fee entirely paid by OpenClassrooms)

- Meal vouchers (Employer contribution at the max authorized by law)

- Access to gym for free (GymPass paid by OpenClassrooms)

- Unlimited days off and a 1.000€ premium once a year for 15+ days off taken

- Access to remote working

- A company MacBook

- A work environment and a strong culture built on agility, openness, respect and high quality

OpenClassrooms is a French hyper-growth company eligible to the French Tech Visa program. That means, for foreign candidates, benefiting from the accelerated procedure to apply for a "Talent Passport" residence permit. There is also a simplified "accompanying family" procedure available for spouse and dependent minor children.

More information here : https://visa.lafrenchtech.com/4/french-tech-visa-for-employees