Student success specialist (English)

Job description

There’s a revolution currently taking place in the education and training field and you want to be a part of it. You feel strongly about access to education and you may have even taken a few MOOCs or online classes yourself. Come help our us guide our students through their educational journey. 


At OpenClassrooms, you’ll be making sure our students get the best possible online education. From choosing their course, to completing their projects, graduating and finding professional success, you’ll be there every step of the way to offer a helping hand.


People say you’re nice, patient and empathetic – you know how to alleviate any tension. You like to be in daily contact with clients. You often take initiatives and are constantly on the lookout for learning new things. You are ready to join an agile and fast-moving structure, with the goal to make education accessible to all.  


REPORTING LINE:

Reports to VP Student Success



RESPONSABILITIES


  • Provide answer to any student question: course guidance, platform usage, learning advice
  • Accompany students from day one to finding a job: you’ll be their main contact at OpenClassrooms
  • Give guidance to help students find the course best suited to their ambitions and competences
  • Provide advice on financing options available to students
  • Support students right through until course completion, providing support and moral boosting where necessary
  • Ensure the growth of a happy community: foster peer-to-peer relationships and well as peer-to-mentor
  • Create the Wow effect: students must be blown away by your warmth, attention to detail and commitment
  • Share feedback with your team in a constructive manner


Requirements

SKILLS REQUIRED


  • Perfect written skills
  • Great empathy and ability to remain calm
  • Native or Bilingual English and French skills
  • A true passion for education
  • A love for service and client contact
  • Desire to join a high-growth start up


REQUIREMENT


  • 2 to 5 years of (successful) experience in a customer service role
  • Prior experience with a ticketing tool
  • Experience with digital communication and social media


HIRING PROCESS

 

The journey starts with a phone interview and a meeting with Audrey, Hiring Manager.

Then we plan face to face meetings with Linda, VP Student Success and some members of Student Success Team. For the final round, you will meet some members of the Tech team and some members of other teams ( Revenues, Marketing…)

You will be asked to provide us with professional references contact detail.

 

Feel free to get the gist of who we are : https://openclassrooms.com/courses/how-do-we-work-at-openclassrooms

 

WHAT WE OFFER

 

- Public transportation in Paris and suburbs for free (Pass Navigo paid by OpenClassrooms)

- Health insurance for free (“Mutuelle” monthly fee entirely paid by OpenClassrooms)

- Meal vouchers (Employer contribution at the max authorized by law)

- Access to gym for free (GymPass paid by OpenClassrooms)

- Unlimited days off and a 1.000€ premium once a year for 15+ days off taken

- Access to remote working

- A company MacBook

- A work environment and a strong culture built on agility, openness, respect and high quality

 

 

OpenClassrooms is a French hyper-growth company eligible to the French Tech Visa program. That means, for foreign candidates, benefiting from the accelerated procedure to apply for a "Talent Passport" residence permit. There is also a simplified "accompanying family" procedure available for spouse and dependent minor children.

More information here : https://visa.lafrenchtech.com/4/french-tech-visa-for-employees