What is it like to work at OpenClassrooms?
DESCRIPTION OF THE COMPANY
OpenClassrooms is a mission-driven company that makes education accessible to everyone, everywhere. 🌎
We are the leading online education platform in Europe and Africa, offering fully-accredited online diplomas based on the skills of the future and gathering each month a passionate community of 2 million students from around the world.
We are very proud to be part of the B Corp community (more than 3,500 companies that combine profit and general interest), and to have the Great Place to Work label. OpenClassrooms is also part of the Next40 group for the second consecutive year.
We have recently announced a new fundraising of 80 million dollars. This will help us invest in our product, continue our growth and make education even more accessible across the world!
Welcome to the revolution of education! #BecomeFutureProof
At OpenClassrooms, the Student Success Team is here to guarantee ROI for our students and ensures our students and partners get the best possible experience with us through excellence in project delivery.
We take Student Success seriously at OpenClassrooms. Our Student Success team is dedicated to going above and beyond for our students day in and day out. We are looking for an individual with exceptional customer service skills to deliver world-class service to all of our students and ensure they achieve their educational goals on our platform and help us retain the students who struggle during their training. You are a customer success guru, you love interacting with people and solving tricky problems.. “Continuous improvement” is second nature to you as you obsess over details and persist to make things just “perfect” for our students. If that’s you, then you might just be ready to join an agile and fast-moving structure, with the goal to make education accessible to all.
OpenClassrooms is a small, fast-growing, and globally distributed company, so you’ll likely get to work on many projects across the organization. Student Success is essential to our growth, it’s who we are. Student success consists of bringing together all the means necessary for the students to succeed in their training. Our vision is our ambition to have others write about the quality of our Student Success as we become a reference of success in the field. Also, you live by and exemplify our core values in everything you do. At OpenClassrooms, we care, dare, persist and say it as it is.
You will be the point of contact for a portfolio of students
You will manage the global student community
Route specific queries to other departments when appropriate. You should be comfortable discussing product capabilities and be the students’ voice internally
YOU WILL LOVE THIS JOB IF
You have a true passion for education coupled with a business-driven mindset. You can align with both mission and revenue goals. You desire to work in a performance-focused, KPI-oriented team and in a transparent environment. You love and possess a natural affinity for service and customer satisfaction. You’re naturally empathetic and able to communicate in ways that empower, not belittle
Reports to the Student Success Director.
Your professional acumen
Your tool stack
WHY JOIN US
Intrigued? We’d love to hear from you! Apply today — we’re standing by for your resume!
Feel free to check our online course How do we work at OpenClassrooms to get the gist of who we are.
👉 OpenClassrooms is a French hyper-growth company eligible for the French Tech Visa program. That means, for foreign candidates, benefiting from the accelerated procedure to apply for a "Talent Passport" residence permit. There is also a simplified "accompanying family" procedure available for spouse and dependent minor children. More information here.
👉 Working at OpenClassrooms means joining a dynamic and stimulating team, take up challenges, meet awesome people every week, and change the world, a little bit, every day!
You can work from home and/or from the office
Results rather than presence oriented!
An excellent health insurance for you and your family
Meal vouchers for all working days
Unlimited vouchers for sports through Gymlib (France)
Full coverage of travel expenses and public transportation
Unlimited days off and a 1.000€ premium once a year for 15+ days off taken (after one year of seniority)
It includes weekly organic fruit baskets, unlimited tea, coffee, and candies that are offered at the office. If you work remotely, we'll provide you with the necessary equipment (screen, desk, chair, bluetooth headset etc.)
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