Head of Quality Assurance - Learning H/F

DESCRIPTION OF THE COMPANY

OpenClassrooms is a mission-driven company that makes education accessible to everyone, everywhere. 🌎

We are the leading online education platform in Europe and Africa, offering fully-accredited online diplomas based on the skills of the future and gathering each month a passionate community of 2 million students from around the world.

We are very proud to be part of the B Corp community (more than 3,500 companies that combine profit and general interest), and to have the Great Place to Work label. OpenClassrooms is also part of the Next40 group for the second consecutive year.

We have recently announced a new fundraising of 80 million dollars. This will help us invest in our product, continue our growth and make education even more accessible across the world!

 

Welcome to the revolution of education! #BecomeFutureProof


RESPONSIBILITIES

In this role, you will: 

● Manage the dedicated team of Quality Assurance Managers and Specialist(s) and provide them with coaching and feedback to ensure adherence and consistency.

● Recruit best-in-class talents and onboard the newcomers 

● Make sure that all of our learning products meet high quality standards, both before and after their release on our platform in close collaboration with the Learning Products, Learning Design and Multimedia Learning Teams.

● Design, maintain, and implement a learning experience quality assurance framework to continuously improve processes and student outcomes (content, support, mentorship, assessment, admissions, graduation juries...) in collaboration with internal stakeholders

● Use data and analytics to identify, prioritize critical control points and set up preventive measures.

 

REPORTING LINE

 Reports to the Director for Partnerships, Accreditation and Quality, within the Learning Team.

 

COMPETENCIES REQUIRED

● Strong experience in project management 

● Ability to prioritise workload and to manage competing deadlines.

● Excellent leadership, collaboration and problem-solving skills 

● Confident with technology and agile environment  

● French or English native, strong English or French


YOUR BACKGROUND

● Previous experience (4+ years) in Quality Assurance and/or Instructional Design.

● Previous experience (4+ years) in project management 

● Appetite for data and analytics is desirable

● A former management experience is a plus


WHY JOIN US

  • A work environment and a strong culture built on agility, openness, respect and high quality
  • A competitive salary
  • Health insurance (“Mutuelle”) monthly fee entirely paid by OpenClassrooms and remote medical consultations for free
  • Access to professional development training sponsored by OpenClassrooms
  • Pass Navigo entirely paid by OpenClassrooms
  • Meal vouchers (Employer contribution at 60%, the max authorised by law)
  • Access to the gym for free (Gymlib paid by OpenClassrooms)
  • Unlimited days off, and after 1 year at OpenClassrooms, a 1.000€ premium once a year for 15+ days off taken
  • “Remote  First” work policy
  • A company MacBook / PC


HIRING PROCESS

  • The journey starts with a first interview with a member of the Talent Acquisition team
  • Then a videoconference with the Manager of the team you are applying to join, and the VP of Learning Team
  • This will then be followed by a case study to validate your practical job-related skills 
  • For the very final round, you will meet other team members (Brand & Comms, Learning, Employers & Student Success, Finance…)
  • Finally, you will be asked to provide us with professional references including contact details. 

 

Intrigued? We’d love to hear from you! Apply today — we’re standing by for your resume!

 

Feel free to check our online course How do we work at OpenClassrooms  to get the gist of who we are.

👉 OpenClassrooms is a French hyper-growth company eligible for the French Tech Visa program. That means, for foreign candidates, benefiting from the accelerated procedure to apply for a "Talent Passport" residence permit. There is also a simplified "accompanying family" procedure available for spouse and dependent minor children. More information here

👉 Working at OpenClassrooms means joining a dynamic and stimulating team, take up challenges, meet awesome people every week, and change the world, a little bit, every day!

Or, know someone who would be a perfect fit? Let them know!

OpenClassrooms, Paris

10 Quai de la Charente
75019 Paris Directions hello@openclassrooms.com +(33)1 80 88 80 30

Perks & benefits

  • "Remote First" Policy

    You can work from home and/or from the office

  • Flexible timetables

    Results rather than presence oriented!

  • Medical Insurance

    An excellent health insurance for you and your family

  • Meal vouchers

    Meal vouchers for all working days

  • Free gym subscription

    Unlimited vouchers for sports through Gymlib (France)

  • Travel expenses

    Full coverage of travel expenses and public transportation

  • Unlimited days off

    Unlimited days off and a 1.000€ premium once a year for 15+ days off taken (after one year of seniority)

  • A Macbook / PC and everything you need to be productive

    It includes weekly organic fruit baskets, unlimited tea, coffee, and candies that are offered at the office. If you work remotely, we'll provide you with the necessary equipment (screen, desk, chair, bluetooth headset etc.)

What is it like to work at OpenClassrooms?

 

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