What is it like to work at OpenClassrooms?
DESCRIPTION OF THE COMPANY
OpenClassrooms is a mission-driven company that makes education accessible to everyone, everywhere. 🌎
We are the leading online education platform in Europe and Africa, offering fully-accredited online diplomas based on the skills of the future and gathering each month a passionate community of 2 million students from around the world.
We are very proud to be part of the B Corp community (more than 3,500 companies that combine profit and general interest), and to have the Great Place to Work label. OpenClassrooms is also part of the Next40 group for the second consecutive year.
We have recently announced a new fundraising of 80 million dollars. This will help us invest in our product, continue our growth and make education even more accessible across the world!
Welcome to the revolution of education! #BecomeFutureProof
There’s a revolution currently taking place in the education and training field, and you want to be a part of it. You feel strongly about access to education, and you may have even taken a few MOOCs or online classes yourself. Come help us make education accessible to all.
At OpenClassrooms, the Student & Employer Success (SES) Team is here to guarantee our customers’ ROI: students and employers alike. The SES Team ensures our students and employers get the best possible experience with us. From choosing their course to completing their projects, graduating, and achieving professional success, you’ll be there every step of the way to offer a helping hand as part of the global SES team.
We are looking for a unique individual with significant experience in the management and automation of customer support and customer success activities, along with exceptional business acumen. The Director, Student Success, will lead to student success, retention, graduation rates, and employability. You have proven experience in creating innovative, efficient, and sustainable processes in a data-driven fashion while automating to provide an exceptional customer experience. You often take the initiative and are constantly on the lookout to learn new things. You are ready to join an agile and fast-moving structure, with the goal to make education accessible to all.
In this role, you will:
By 2025, we expect to place 1M students per year into the workforce. To achieve this, we aim to provide a world-class customer experience for our students. We’re looking for someone to lead student success for our students globally and:
Reports to the Global VP, Student Success.
DESIRED EDUCATION & EXPERIENCE
WHY JOIN US
Intrigued? We’d love to hear from you! Apply today — we’re standing by for your resume!
Feel free to check our online course How do we work at OpenClassrooms to get the gist of who we are.
👉 OpenClassrooms is a French hyper-growth company eligible for the French Tech Visa program. That means, for foreign candidates, benefiting from the accelerated procedure to apply for a "Talent Passport" residence permit. There is also a simplified "accompanying family" procedure available for spouses and dependent minor children. More information here.
👉 Working at OpenClassrooms means joining a dynamic and stimulating team, take up challenges, meet awesome people every week, and change the world, a little bit, every day!
You can work from home and/or from the office
Results rather than presence oriented!
An excellent health insurance for you and your family
Meal vouchers for all working days
Unlimited vouchers for sports through Gymlib (France)
Full coverage of travel expenses and public transportation
Unlimited days off and a 1.000€ premium once a year for 15+ days off taken (after one year of seniority)
It includes weekly organic fruit baskets, unlimited tea, coffee, and candies that are offered at the office. If you work remotely, we'll provide you with the necessary equipment (screen, desk, chair, bluetooth headset etc.)
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