Coaching Manager

Job description

There’s a revolution currently taking place in the education and training field and you want to be a part of it. You feel strongly about access to education and you may have even taken a few MOOCs or online classes yourself. Come help us make education accessible to all.

At OpenClassrooms, the Customer Success Team is here to guarantee ROI for our customers: employers and funding bodies (Pole Emploi, OPCOs, etc.). The Customer Success Team ensures our partners get the best possible experience with us through excellence in project delivery. They oversee, coordinate, and sometimes manage many areas of the delivery from candidate sourcing to reporting and billing.

As part of the Customer Success Team, the Career Service Team is dedicated to the promotion of the job placement of our student community. They assist our students and new graduates in their job or apprenticeship search, help them promoting their new competencies, being prepared for interviews with future employers, and prepare their next career move.

We are looking for an individual with significant career coaching experience to become a Coaching Manager.

The ideal candidate will bring along a mix of deep career coaching expertise and out of the ordinary people, project, and sales management skills. You are both tactical and strategic. You are able to inspire, motivate, and lead large groups of people (students and coaches) through all kinds of communication channels (in-person, email, video, etc.). You are comfortable in modern state-of-the-artwork environments and can’t wait to put your career coaching expertise at the service of one of the most vibrant French startups. Above all, you are passionate about helping others succeed. You are ready to join an agile and fast-moving structure, with the goal to make education accessible to all.

Job requirements

Reports to: Director, Career Services

Department: Customer Success


RESPONSIBILITIES

In this role, you would:

  • Guarantee excellence in the quality of the resumes candidates produce during their coaching program and their interviewing skills
  • Work together with the Apprenticeship Team to ensure employer satisfaction and a high matching rate during the employer-led apprenticeship sales process
  • Turn your assigned Career Coaches and Students into an extension of OpenClassrooms’ sales team by arming them with the tools and resources required to succeed in their job search
  • Manage your assigned Career Coaches workforce in a data-driven fashion making sure that they’re constantly able to generate job applications, interviews, and so on until students land actual job offers and contracts
  • You will know you’ve been successful when all of our students are able to find a job on their own
  • Track and maximize student satisfaction with respect to career coaching materials and the coaches themselves
  • Turn existing time-consuming processes into sustainable and scalable automated tasks when possible


SKILLS REQUIRED

  • Strong in-person and remote management skills acquired through experience leading large teams
  • Exceptional career coaching skills
  • Ability to inspire, lead, and convince a variety of audiences
  • Perfect understanding of challenges in job search programs, and how to advise students during their orientation and job search effort.
  • You understand that looking for a job involves sales skills and you can teach that to others
  • Deep knowledge and understanding of the talent marketplace (technical recruiting expertise appreciated)
  • Comfortable selecting, implementing and using multiple SaaS tools and platforms to increase efficiencies
  • Highly analytical with a data-driven approach to management and coaching
  • Exceptional problem-solving skills
  • Automation mindset
  • Ability to interact with both technical and non-technical stakeholders
  • Excellent English and French communication skills, both written and verbal (C1 level at the very least in both languages)
  • You must be a world-class individual contributor to thrive at OpenClassrooms, you will not just be here to tell people what to do


DESIRED EXPERIENCE

  • Bachelor’s or Master’s level education in business, marketing, HR, or engineering
  • 6+ years of professional experience
  • 3+ years of experience coaching professionals, provide career counseling support and/or tech industry/ high education
  • A solid grasp of the apprenticeship landscape (“Alternance”) in France
  • Bonus Points if you have:
    • Remote team management experience
    • Product Management experience
    • Expertise in the talent marketplace

HIRING PROCESS

The journey starts with an HR phone interview and a meeting with the Hiring Manager.

Then we plan face to face meetings with:

  • Director of Career Services,
  • VP, Customer Success
  • And a few other people from teams across the organization

You will be asked to provide us with professional references contact details.

Feel free to get the gist of who we are: https://openclassrooms.com/courses/how-do-we-work-at-openclassrooms


WHAT WE OFFER

- Public transportation in Paris and suburbs for free (Pass Navigo paid by OpenClassrooms)

- Health insurance for free (“Mutuelle” monthly fee entirely paid by OpenClassrooms)

- Meal vouchers (Employer contribution at the max authorized by law)

- Access to the gym for free

- Unlimited days off and a 1.000€ premium once a year for 15+ days off taken

- Access to remote working

- A company MacBook

- A work environment and a strong culture built on agility, openness, respect and high quality


OpenClassrooms is a French hyper-growth company eligible for the French Tech Visa program. That means, for foreign candidates, benefiting from the accelerated procedure to apply for a "Talent Passport" residence permit. There is also a simplified "accompanying family" procedure available for spouse and dependent minor children.

More information here: https://visa.lafrenchtech.com/4/french-tech-visa-for-employees
Working at OpenClassrooms means joining a dynamic and stimulating team, take up challenges, meet awesome people every week, and change the world, a little bit, every day! 🌎