Data & Applications Manager - Apprenticeship

Job description


There’s a revolution currently taking place in the education and training field and you want to be a part of it. You feel strongly about access to education and you may have even taken a few MOOCs or online classes yourself. Come help us make education accessible to all. OpenClassrooms is a startup founded by Mathieu Nebra and Pierre Dubuc. We’ve been going through a hyper-growth phase since our last round of series B funding in the amount of $60M during the first half of 2018. Over 3M people per month train themselves on our platform. By 2025, we aim to place 1M students per year in the workforce.

At OpenClassrooms, the Student & Employer Success (SES) Team is here to guarantee ROI for our customers: students and employers alike. The SES Team ensures our students and employers get the best possible experience with us. The Student Success side of the team handles both inbound reactive customer support and outbound proactive student success. From choosing their course, to completing their projects, graduating and finding professional success, we’re there every step of the way to offer a helping hand.

We’re looking for a unique and versatile profile with technical knowledge, process automation experience, data mining, and analysis skills, and business common sense. People say you’re a simplifier; you have a natural tendency - and the technical knowledge and experience - to simplify/automate pretty much any business process or task. You love data in general. We have tons of data available spread out across multiple platforms and need your help putting it together to make sense of it and measure our team’s performance. You're preferably experienced in managing software applications specifically in customer support/success (such as Salesforce, Zendesk, etc.) and Excel, SQL, and hopefully Python keep no secrets from you. You are ready to join an agile and fast-moving structure, with the goal to make education accessible to all.

Because of the “ninja” nature of the role, you’ll find below a list of ideal requirements for the role. That said, we’re open to considering candidates who have some of those skills but not all as long as they can justify their ability to learn and/or bring value to the role in a different way.


REPORTING LINE

Reports to the Chief Customer Success Officer.


RESPONSIBILITIES


In this role, you would:


  • Understand organization-wide requirements in order to support the Student & Employer Success team in CRM administration, tasks automation, data querying and analysis on our consumer journey, and KPI reporting
  • Turn existing time-consuming processes into sustainable and scalable automated tasks when possible
    • You may be brought to work on automating interactions between platforms (mostly between our CRM and XYZ), administrative tasks, etc.
    • You may also be brought to assess potential integrations with external partners
  • Coordination of API integrations as needed - working with our Tech team. You might need to be a Zapier ninja at times
  • Applications/Tools management (assessment, selection, implementation, ongoing configuration). For example knowledge base, chatbots, CRMs, job boards, data analytics platforms, etc.
  • Data gathering, benchmarking, and ongoing Student & Employer success KPI reporting to better inform decisions being made by the Student & Employer Success management team

Job requirements

SKILLS REQUIRED


  • Understanding of API integrations (you wouldn’t necessarily be implementing them on your own but should be able to actively participate in a conversation with our Tech Team on the topic)
  • Automation skills (Python programming, Excel, Zapier, etc.)
  • SQL queries writing skills
  • Advanced MS Excel skills
  • Data and business reporting skills
  • Ease for articulating technical requirements from business needs
  • Ability to interact with both technical and non-technical staff
  • Native in French or in English, and B2-level minimum in French or in English


DESIRED EDUCATION AND EXPERIENCE


  • Required: Willing to start an apprenticeship program on an OpenClassrooms Data Analyst, Data Scientist, Ingenieur, Machine Learning, or Data Architect path
  • 5+ years of professional experience
  • Experience using Tableau
  • Experience with data collection (API and SQL queries)
  • Advanced Excel user
  • Bonus: experience using some (or all = bonus points) of the following tools: Periscope Data, Segment, Zendesk/Salesforce (or other ticketing platforms), Zapier, MS Office, Amplitude (or other product analytics platform: Countly, Mixpanel, Localytics, etc.)


HIRING PROCESS

The journey starts with a phone interview and a meeting with Jeremy (Chief Student & Employer Success Officer) and Linda (VP, Student Success).

Then we plan face to face meetings with a few other people from teams across the organization

You will be asked to provide us with professional references.

You may be asked to perform a short test

Feel free to get the gist of who we are: https://openclassrooms.com/courses/how-do-we-work-at-openclassrooms


WHAT WE OFFER

- Public transportation in Paris and suburbs for free (Pass Navigo paid by OpenClassrooms)

- Health insurance for free (“Mutuelle” monthly fee entirely paid by OpenClassrooms)

- Meal vouchers (Employer contribution at the max authorized by law)

- Access to gym for free

- A company MacBook

- A work environment and a strong culture built on agility, openness, respect and high quality


OpenClassrooms is a French hyper-growth company eligible to the French Tech Visa program. That means, for foreign candidates, benefiting from the accelerated procedure to apply for a "Talent Passport" residence permit. There is also a simplified "accompanying family" procedure available for spouse and dependent minor children.

More information here: https://visa.lafrenchtech.com/4/french-tech-visa-for-employees