There’s a revolution currently taking place in the education and training field and you want to be a part of it. You feel strongly about access to education and you may have even taken a few MOOCs or online classes yourself. Come help us make education accessible to all. OpenClassrooms is a startup founded by Mathieu Nebra and Pierre Dubuc. We’ve been going through a hyper-growth phase since our last round of series B funding in the amount of $60M during the first half of 2018. Over 3M people per month train themselves on our platform. By 2025, we aim to place 1M students per year in the workforce.
At OpenClassrooms, the Student & Employer Success (SES) Team is here to guarantee ROI for our customers: students and employers alike. The SES Team ensures our students and employers get the best possible experience with us. The Student Success side of the team handles both inbound reactive customer support and outbound proactive student success. From choosing their course, to completing their projects, graduating and finding professional success, we’re there every step of the way to offer a helping hand.
We’re looking for a unique and versatile profile with technical knowledge, process automation experience, data mining, and analysis skills, and business common sense. People say you’re a simplifier; you have a natural tendency - and the technical knowledge and experience - to simplify/automate pretty much any business process or task. You love data in general. We have tons of data available spread out across multiple platforms and need your help putting it together to make sense of it and measure our team’s performance. You're preferably experienced in managing software applications specifically in customer support/success (such as Salesforce, Zendesk, etc.) and Excel, SQL, and hopefully Python keep no secrets from you. You are ready to join an agile and fast-moving structure, with the goal to make education accessible to all.
Because of the “ninja” nature of the role, you’ll find below a list of ideal requirements for the role. That said, we’re open to considering candidates who have some of those skills but not all as long as they can justify their ability to learn and/or bring value to the role in a different way.
Reports to the Chief Customer Success Officer.
In this role, you would:
DESIRED EDUCATION AND EXPERIENCE
The journey starts with a phone interview and a meeting with Jeremy (Chief Student & Employer Success Officer) and Linda (VP, Student Success).
Then we plan face to face meetings with a few other people from teams across the organization
You will be asked to provide us with professional references.
You may be asked to perform a short test
Feel free to get the gist of who we are: https://openclassrooms.com/courses/how-do-we-work-at-openclassrooms
WHAT WE OFFER
- Public transportation in Paris and suburbs for free (Pass Navigo paid by OpenClassrooms)
- Health insurance for free (“Mutuelle” monthly fee entirely paid by OpenClassrooms)
- Meal vouchers (Employer contribution at the max authorized by law)
- Access to gym for free
- A company MacBook
- A work environment and a strong culture built on agility, openness, respect and high quality
OpenClassrooms is a French hyper-growth company eligible to the French Tech Visa program. That means, for foreign candidates, benefiting from the accelerated procedure to apply for a "Talent Passport" residence permit. There is also a simplified "accompanying family" procedure available for spouse and dependent minor children.
More information here: https://visa.lafrenchtech.com/4/french-tech-visa-for-employees