Operations Analyst (24 months Apprenticeship)

Job description

ATTENTION PLEASE : You must be willing to join an apprenticeship program on OpenClassrooms if you want to apply for this position. It's a 24 month apprenticeship.


OpenClassrooms makes education and career mobility accessible to everyone, everywhere. 🌎

We are the leading online education platform in Europe and Africa, offering fully-accredited online diplomas based on the skills of the future and gathering each month a passionate community of 2 million students from around the world.

OpenClassrooms is accelerating its business development and is looking for people passionate about making education accessible and helping employers manage their talents.


Welcome to the revolution of education! #BecomeFutureProof

At OpenClassrooms, the Global Operations Team is here to guarantee ROI for our customers: students and employers alike. The Team ensures our students and employers get the best possible experience with us.

We’re looking for a unique and versatile profile with technical knowledge, process automation experience, data analysis skills, and business common sense. We have tons of data available spread out across multiple platforms and need your help putting it together to make sense of it and measure our team’s performance. You're preferably experienced in managing software applications specifically in customer support/success (such as Salesforce, Zendesk, etc.), Excel, SQL, and hopefully Python keep no secrets from you.


REPORTING LINE

Reports to the Director, Operational Efficiency


Because of the “ninja” nature of the role, you’ll find below a list of ideal requirements for the role. That said, we’re open to considering candidates who have some of those skills but not all as long as they can justify their ability to learn and/or bring value to the role in a different way.


RESPONSIBILITIES


  • Support the Director of Operational Efficiency to ensure the Global Operations team runs as efficiently as possible from several angles.
  • Identify operational reporting needs and help document the corresponding data specs
    • Create reports yourself when applicable: in Excel, Salesforce, Zendesk, etc.
  • Map out and organize Global Operations data and reporting documents, and collaborate across multifunctional teams to guarantee data integrity and alignment across the team
  • Consolidate and manage admin access and training for Global Operations SaaS tools (Zendesk, Salesforce, Intercom, Sling, etc.) and spreadsheets
  • Ensure that our team’s processes are GDPR compliant and put steps in place to remedy issues when not
  • Contribute to the creation of multiple financial forecasts, presentations, and reporting
    • COGS, Bookings, Budget, Hiring Requests
  • Guarantee the Global Operations team’s ability to report on their respective KPIs
  • Turn existing time-consuming processes into sustainable and scalable automated tasks when possible
    • You may be brought to work on automating interactions between platforms (mostly between our CRM and Excel), administrative tasks, etc.
  • Track and document the efficiencies and new processes your team creates


YOU WILL LOVE THIS JOB IF

People say you’re a simplifier; you have a natural tendency - and the technical knowledge and experience - to simplify/automate pretty much any business process or task. You love data in general.

Job requirements

ATTENTION PLEASE : You must be willing to join an apprenticeship program on OpenClassrooms if you want to apply for this position. It's a 24 month apprenticeship.


WHAT WE ARE LOOKING FOR

YOUR BACKRGOUND


  • Native in French or in English, and B2-level minimum in French or in English
  • Understanding of API integrations (you wouldn’t necessarily be implementing them on your own but should be able to actively participate in a conversation with our Tech Team on the topic)
  • Automation skills (Excel, Zapier, etc.)
  • Advanced Excel user
  • Data and business reporting skills
  • Ease for articulating technical requirements from business needs
  • Ability to interact with both technical and non-technical staff
  • Bonus: SQL queries writing skills


DESIRED EXPERIENCE


  • Required: Willing to start an apprenticeship program on an OpenClassrooms path
  • Experience using Tableau
  • Experience with data collection (API and SQL queries)


WHY JOIN US


  • A work environment and a strong culture built on agility, openness, respect and high quality
  • A competitive salary
  • Health insurance (“Mutuelle”) monthly fee entirely paid by OpenClassrooms and remote medical consultations for free
  • Access to professional development training sponsored by OpenClassrooms
  • Pass Navigo entirely paid by OpenClassrooms
  • Meal vouchers (Employer contribution at 60%, the max authorised by law)
  • Access to the gym for free (Gymlib paid by OpenClassrooms)
  • Unlimited days off, and after 1 year at OpenClassrooms, a 1.000€ premium once a year for 15+ days off taken
  • “Remote First” work policy
  • A company MacBook


HIRING PROCESS

The journey starts with a phone interview and a meeting with our Hiring Manager.

Then we plan face to face meetings with:

  • Pierre, Director of Operational Efficiency
  • and a couple of other interviews across the team

You will also do a business case and we will ask for professional references at the end of the process.


Intrigued? We’d love to hear from you! Apply today — we’re standing by for your resume!


Feel free to check our online course How do we work at OpenClassrooms to get the gist of who we are.

👉 OpenClassrooms is a French hyper-growth company eligible for the French Tech Visa program. That means, for foreign candidates, benefiting from the accelerated procedure to apply for a "Talent Passport" residence permit. There is also a simplified "accompanying family" procedure available for spouse and dependent minor children. More information here.

👉 Working at OpenClassrooms means joining a dynamic and stimulating team, take up challenges, meet awesome people every week, and change the world, a little bit, every day!