Quality Assurance Manager - Learning

Job description

OpenClassrooms makes education and career mobility accessible to everyone, everywhere. ๐ŸŒŽ

We are the leading online education platform in Europe and Africa, offering fully-accredited online diplomas based on the skills of the future and gathering each month a passionate community of 3 million students from around the world.

At OpenClassrooms, we hire quality assurance managers to ensure and maintain the high quality of all our learning products, both before and after their release on our platform. Quality assurance managers at OpenClassrooms work with other members of the Learning team and beyond to establish quality standards and procedures.

Welcome to the education revolution#BecomeFutureProof


RESPONSIBILITIES

In this role, you will:

  • Quality
    • Carry out quality checks on all visual and written content of OpenClassrooms courses and paths at different steps in the production process.
    • Identify critical control points and preventive measures.
    • Monitor the team's performance against our quality standards and identify areas for improvement.
    • Document, prioritize and fix content issues reported by our community of students and mentors.
  • Processes
    • Establish and maintain in-house quality procedures, standards and specifications.
    • Identify and communicate on relevant KPIs to keep the team informed.
  • Communication
    • Coordinate and communicate with the Multimedia Learning team and the Instructional design team on a daily basis to ensure quality standards are met.
    • Communicate with other quality assurance managers to build a strong synergy.
    • Communicate regularly with relevant teams to improve processes and fix content-related issues.
    • Act as a catalyst for change and improvement in performance and quality.

Job requirements

  • Previous experience (2+ years) in a relevant field (Quality Assurance, Instructional Design...)
  • Experience in graphic or visual production is a plus
  • Experience in Education is a plus

REPORTING LINE

Reports to the Director for Partnerships, Accreditation and Quality, within the Learning Team.

HIRING PROCESS

The journey starts with an HR phone interview and a meeting with the Hiring Manager.

Then we plan face to face meetings with:

  • Other Quality Assurance Managers within the team.
  • VP of the Learning Team.
  • And a few other people from teams across the organization.

You will be asked to provide us with professional references contact details.

Feel free to get the gist of who we are: https://openclassrooms.com/courses/how-do-we-work-at-openclassrooms


WHAT WE OFFER

    • Pass Navigo paid by OpenClassrooms
    • Health insurance for free (โ€œMutuelleโ€ monthly fee entirely paid by OpenClassrooms)
    • Meal vouchers (Employer contribution at the max authorized by law)
    • Access to the gym for free (Gymlib paid by OpenClassrooms)
    • Unlimited days off and a 1.000โ‚ฌ premium once a year for 15+ days off taken
    • Access to remote working
    • A company MacBook
    • A work environment and a strong culture built on agility, openness, respect and high quality

๐Ÿ‘‰ OpenClassrooms is a French hyper-growth company eligible to the French Tech Visa program. That means, for foreign candidates, benefiting from the accelerated procedure to apply for a "Talent Passport" residence permit. There is also a simplified "accompanying family" procedure available for spouse and dependent minor children.

More information here: https://visa.lafrenchtech.com/4/french-tech-visa-for-employees

๐Ÿ‘‰ We value diversity and welcome everyone who wants to join us and make education accessible. We are at an exciting moment and we deeply believe that various backgrounds and experiences will lead to a better product for our students.

๐Ÿ‘‰ Working at OpenClassrooms means joining a dynamic and stimulating team, take up challenges, meet awesome people every week, and change the world, a little bit, every day! ๐ŸŒŽ