Quality Assurance Specialist - Visual Content

Job description

OpenClassrooms makes education and career mobility accessible to everyone, everywhere. 🌎

We are the leading online education platform in Europe and Africa, offering fully-accredited online diplomas based on the skills of the future and gathering each month a passionate community of 3 million students from around the world. 

Welcome to the education revolution#BecomeFutureProof 


As OpenClassrooms is a fast growing start-up, its product has to maintain very high quality standards. As Quality Assurance Specialist in the Education Team, your role is to ensure that all internal requirements are met before our courses reach our students.

You will work closely with other members of the team to establish procedures and quality standards.

Fully integrated within the Instructional Graphic / Video department, you will have the capability to see every visual content issue.

You will be in charge of monitoring all data and communicating them to your team in order to drive improvement plans.

 

RESPONSIBILITIES

 

In this role, you will:

  • Quality

    • Test all visual content of OpenClassrooms courses at different steps in the production process

    • Identify critical control points and preventive measures

    • Record, analyze and distribute quality data to facilitate proactive solutions

    • Monitor the team's performance against our quality standards and identify areas for improvement

    • Review current technical standards in order to match the highest broadcasting quality

  • Processes

    • Establish  in-house quality procedures, standards and specifications

    • Build and improve the workflow to raise issues, prioritize them and assist in resolving them

    • Assure the reliability and consistency of production by checking processes and final output

  • Communication

    • Coordinate and communicate with the video team and the instructional design team on a daily basis to ensure quality standards are met

    • Communicate with other quality assurance specialists to build a strong synergy

    • Report all malfunctions to production executives to ensure immediate action

    • Act as a catalyst for change and improvement in performance and quality

Requirements

COMPETENCIES REQUIRED

  • Strong attention to detail and a results driven approach

  • Extensive knowledge of process improvement and enhancement

  • High degree of organization

  • Excellent verbal and written skills

  • Confidence

  • Understanding of video and graphic techniques 

  • Understanding of statistics

  • Planning and organisation skills

  • Communication and interpersonal skills

  • Problem-solver mindset

  • Team Working skills

  • Excellent  English and French communication skills, both written and verbal (B2 level at the very least in both languages for team role and C1 level for management role)

 

 

DESIRED EDUCATION & EXPERIENCE 

  • Proven (4-5 years) experience as a quality assurance manager or relevant role

  • Video and graphic production

  • Experience in Education is a plus

SALARY

35k gross salary

 

REPORTING LINE

Reports to the Video Production Director

 

 

HIRING PROCESS

The journey starts with a phone interview with Alexandre, Video Production Director (30 minutes).

For the 1st round of interviews we plan face to face meetings with:

  • Audrey, Talent Acquisition Manager and Alexandre, Video Production Director (1 hour)

For the 2nd round of interviews, you plan to:

  • 2 Team members of the Content Team (1 hour)

  • 2 from teams across the organization to discuss about Culture and Values at OpenClassrooms ( 1 hour)

If you reach the final round, you will be asked to provide us with 3 professional references contact detail.

Feel free to get the gist of who we are : https://openclassrooms.com/courses/how-do-we-work-at-openclassrooms

 

 

WHAT WE OFFER

 

  • Public transportation in Paris and suburbs for free (Pass Navigo paid by OpenClassrooms) 

  • Health insurance for free (“Mutuelle” monthly fee entirely paid by OpenClassrooms)

  • Meal vouchers (Employer contribution at the max authorized by law)

  • Access to gym for free (Gymlib paid by OpenClassrooms)

  • Unlimited days off and a 1.000€ premium once a year for 15+ days off taken

  • Access to remote working

  • A company MacBook

  • A work environment and a strong culture built on agility, openness, respect and high quality

 

👉 OpenClassrooms is a French hyper-growth company eligible to the French Tech Visa program. That means, for foreign candidates, benefiting from the accelerated procedure to apply for a "Talent Passport" residence permit. There is also a simplified "accompanying family" procedure available for spouse and dependent minor children.

More information here: https://visa.lafrenchtech.com/4/french-tech-visa-for-employees 

👉 We value diversity and welcome everyone who wants to join us and make education accessible. We are at an exciting moment and we deeply believe that various backgrounds and experiences will lead to a better product for our students.

👉 Working at OpenClassrooms means joining a dynamic and stimulating team, take up challenges, meet awesome people every week, and change the world, a little bit, everyday! 🌎