WORK ENVIRONMENT

• Type of employment contract: Work-study contract (professionalization or apprenticeship) for a duration of 18 months.

• Training at OpenClassrooms: For this position, we are exclusively recruiting students enrolled in the OpenClassrooms program for the IT Technician path. You will be both an employee and a student with us.

• Location: Paris – hybrid format with 3 days on-site per week.

• Compensation package: Current apprenticeship salary scale + meal vouchers (€8.60) + free health insurance + 100% reimbursement of Navigo transport pass.

OVERVIEW OF THE COMPANY 

Founded in 2013 by Pierre Dubuc and Mathieu Nebra, OpenClassrooms is a mission-driven company with the ambition of making education and career opportunities accessible to everyone.

The school offers numerous open and free-access courses, along with accredited diploma programs for in-demand professions such as tech, IT, data, pedagogy, marketing, and more—all delivered 100% online. OpenClassrooms uniquely creates and produces all its courses and educational content, relying on a distinctive model focused on practical learning through professional projects and guidance from mentors who are experts in their respective fields.

From the beginning, OpenClassrooms' mission has been centered around impact: by incorporating it into the statutes since 2018 and subsequently obtaining B Corp certification in 2021—a recognition for companies balancing profits with social impact. OpenClassrooms is featured in the Next 40/120 ranking, but what we take the most pride in is having facilitated a renewed career trajectory for over 50,000 individuals in 2023.

Our goal: to become a leader in solutions for apprenticeships and professional retraining.

OpenClassrooms. Education that works.

WHY ARE WE HIRING ?
We are hiring to enhance our capacity to provide timely and effective IT support in a fully cloud-based, SaaS-heavy environment.
We’re looking for an IT technician apprentice with a good service mindset and an appetite for continuous improvement.


YOUR MISSIONS

• Provide first-level technical support to employees for hardware (Mac) and software issues (mainly Saas) through tickets — around 5–10 tickets/day.

• Install, configure, and maintain computer hardware, operating systems, and applications.

• Manage user accounts and permissions in various systems (e.g., Google Workspace, internal tools).

• Participate in onboarding new employees.

• Contribute to internal documentation and inventories.

YOUR FUTURE  TEAM

You will report to Nicolas Tremblier, Platform & IT manager.

You’ll join a supportive team composed of a SaaS Specialist and an IT workstation technician. 

YOUR PROFILE :

• Experience or appetite for IT support

• Knowledge about operating systems ideally macOS (or Windows, with a willingness to learn macOS)

• Knowledge about managing user accounts and permissions in SaaS platforms

• Ability to diagnose and resolve technical issues efficiently and independently.

• Good verbal and written communication skills to clearly explain technical concepts to non-technical users and document solutions.

• A strong desire to assist users and provide a positive support experience.

• Capacity to learn new technologies and adapt to evolving IT environments.

• Ability to collaborate effectively with team members and other departments.

• Fluency in French (C1 minimum) and English (B2 minimum) — you’ll collaborate with teammates in the US regularly

At OpenClassrooms, we prioritize learning potential over a perfect alignment with every job criterion. We highly value qualities such as eagerness to learn, commitment, and the potential for growth. If you are motivated and confident in your ability to excel in the role, we enthusiastically encourage you to submit your application.

OUR PERKS :

• A work environment and culture built around the company’s four core values: We care, we dare, we persist, we tell it as it is.

• Fully covered health insurance + access to additional health coverage.

• €300 annual allowance to fund the activity of your choice (well-being, culture, or sports), reimbursed through the CSE.

• Access to the moka.care mental health app, including sessions with a psychologist, therapist, or coach covered by OpenClassrooms.

• A Swile meal voucher card.

• Reimbursement of transportation costs in the Île-de-France region (Navigo pass fully covered by OpenClassrooms).

• 30 days of paid leave per year

• 5 “Caretaker Days” per year to take care of your loved ones.

• A company MacBook.

HIRING PROCESS

• HR Prequalification (30 mins)with a member of the HR team

• Manager Interview (30-45min) with Nicolas, Platform & IT manager.

• Technical interview (1 hour) with Geoffrey or Virginie, IT Specialist

• Professional References: At the end of the process, we may request professional references if necessary.   

Join our team !

Intrigued? Let's get to know each other! Apply today — we're looking forward to receiving your application!

Feel free to check out our online course How do we work at OpenClassrooms, to better understand our mission, culture, and team composition.

👉 We believe that the diversity of teams fosters wealth and innovation. As an employer, we aim to promote a diverse and inclusive culture. That's why we encourage everyone to apply, regardless of their gender, age, orientation, origin, or disability. If you have a disability and there's anything we can do to facilitate your interview process, please let us know.

👉 OpenClassrooms is eligible for the French Tech visa, simplifying the procedure for foreign candidates, with streamlined options for family members. More information here.

👉 Working at OpenClassrooms means joining a dynamic and stimulating team, taking on new challenges, meeting amazing people every week, and being a contributor to innovation and education in France and around the world!