COMPANY OVERVIEW

Founded in 2013 by Pierre Dubuc and Mathieu Nebra, OpenClassrooms is a mission-driven, B Corp–certified online school dedicated to making education and in-demand careers accessible to everyone.

The school offers a wide range of free, open-access courses, as well as accredited programs in fields such as tech, data, education, marketing, HR, renewable energy, and healthcare and social services. All courses are designed and produced in-house, following a hands-on learning model that combines real-world projects with guidance from professional mentors.

In 2025, OpenClassrooms received accreditation from the WASC Senior College and University Commission (WSCUC), enabling learners to earn fully accredited associate’s, bachelor’s, or master’s degrees. Learners can choose to combine their studies with employer-sponsored apprenticeships, earning a debt-free degree while gaining paid, real-world experience, or focus solely on online learning to build skills and earn an accredited diploma or certification.

Over 43,000 learners reported in 2025 that OpenClassrooms helped them advance their careers—demonstrating the impact of practical, skills-based learning as a driver of meaningful employment.

Our goal: to become a leader in solutions for apprenticeships and professional retraining.

OpenClassrooms. Education that works.

ROLE SUMMARY

The Contracting Specialist manages the end-to-end administrative process required to activate new enrollees in OpenClassrooms programs, notably Registered Apprenticeship and Education-as-a-Benefit channels in the U.S. This role ensures all student, employer, sponsor, and funding documentation is complete, accurate, compliant, and entered into the appropriate systems so students can start on time and downstream billing and program operations can proceed smoothly.

This is a detail-intensive specialist role focused on student activation, documentation quality, contractualization workflow, funding paperwork, and operational coordination. The role partners closely with Sales, Admissions, Program Management, Finance, and external stakeholders including employers, sponsors, and workforce partners.

YOUR MISSIONS :

Student Activation and Contractualization

• Manage all administrative steps required to activate new students in Apprenticeship and Education-as-a-Benefit programs.

• Prepare, collect, review, and track student, employer, sponsor, and funding documentation required for enrollment and program start.

• Ensure apprenticeship agreements, employer acceptance forms, student participation documents, and related onboarding paperwork are complete, accurate, and executed on time.

• Coordinate the full contractualization workflow from student acceptance through readiness to launch.

• Confirm student files are complete and activation requirements are met before start.

Apprenticeship and Funding Documentation

• Process documentation required for Registered Apprenticeship participation across federal, state, sponsor, and employer requirements.

• Maintain records in Salesforce, RAPIDS, DAS, and other applicable internal or external systems.

• Support preparation and submission of WIOA and other workforce funding applications or related documentation as needed.

• Apply employer-, state-, and funding-specific rules to documentation workflows across multiple jurisdictions.

• Identify missing, inconsistent, or non-compliant information and drive timely resolution.

Operational Coordination

• Serve as a key operational point of contact for paperwork, activation, and contracting status questions.

• Coordinate with Sales, Admissions, Program Management, Finance, and external partners to ensure timely student starts.

• Communicate clearly with students and employer partners about required forms, deadlines, and next steps.

• Escalate exceptions, delays, and compliance risks to the appropriate manager or cross-functional owner.

Quality, Compliance, and Continuous Improvement

• Maintain compliant records to ensure the accounts receivable team can bill quickly and efficiently.

• Ensure fast, accurate, and high-quality processing of requests in line with service expectations, procedures, and deadlines.

• Maintain complete and audit-ready documentation and records.

• Track caseload, status, completion progress, and operational KPIs related to student activation and contractualization.

• Contribute to SOPs, templates, playbooks, and process improvements that increase speed, accuracy, and scalability.

• Stay current on program rules, funding requirements, apprenticeship documentation standards, and internal process changes.
  

REPORTING LINE

This role reports to the Director of Training and Enrollment, Elizabeth Perkins.

YOUR FUTURE TEAM :

You will partner closely with U.S.-based teams across Sales, Program Management, Finance, Accreditation, and external funding stakeholders. This cross-functional environment is essential to ensuring learners are activated efficiently, documentation is completed accurately, and billing is processed efficiently.

As a key member of this operational ecosystem, you will sit at the intersection of student onboarding, employer and funding documentation, and internal systems execution. Your role will help connect multiple teams and processes to ensure a smooth, compliant, and scalable activation experience for students in the U.S.

ABOUT YOU :

You bring a strong blend of operational precision, process discipline, problem-solving, and stakeholder coordination. You are highly detail-oriented and understand how to manage complex documentation workflows across students, employers, funding partners, and internal teams with accuracy, urgency, and care.

You thrive in a role that sits at the intersection of compliance, enrollment operations, and customer support. You are comfortable navigating multiple systems, interpreting requirements, and driving processes forward from start to finish. You are organized, service-oriented, and action-focused, with the ability to manage deadlines, resolve issues quickly, and ensure student activation and contractualization steps are completed efficiently and correctly.

REQUIRED SKILLS

• Documentation compliance and Accuracy

  • High level of documentation accuracy and quality control

  • Experience managing high-volume administrative workflows with strong accuracy and strict deadlines

  • Ability to interpret requirements and apply them consistently

  • Comfort navigating changing regulations, forms, and operational workflows

  • Strong attention to detail, organization, and follow-through

• Process and Operational Discipline

  • Strong process discipline and deadline management

  • Experience working in KPI-driven, structured operational environments

  • Operational precision with a continuous improvement mindset

  • Experience using Salesforce and Google Workspace (especially Sheets and Docs)

• Coordination and Stakeholder Management

  • Ability to manage multiple cases and stakeholders simultaneously in a fast-paced environment

  • Strong operational coordination across internal and external stakeholders

  • Strong customer service mindset with clear, professional communication

  • Strong judgment on prioritization, independent resolution, and escalation when needed

PREFERRED EXPERIENCE

• Experience with Registered Apprenticeship documentation and/or student onboarding in a workforce or education setting.

• Familiarity with RAPIDS, DAS, DocuSign, case management systems, or comparable external compliance/documentation platforms.

• Familiarity with WIOA, ITA, employer-funded education benefits, or other workforce funding mechanisms.

• Experience supporting employer onboarding, student enrollment, or funding approval processes across multiple states.

MISSION ALIGNMENT

• Deep alignment with OpenClassrooms’ mission of accessible, outcomes-driven education and social mobility.

• Strong sense of purpose and accountability in helping students and employers connect through impactful apprenticeships and reskilling programs.

• Excited to represent a values-driven brand in both public and private sector spaces.

At OpenClassrooms, we prioritize learning potential over a perfect alignment with every job criterion. We highly value qualities such as eagerness to learn, commitment, and the potential for growth. If you are motivated and confident in your ability to excel in the role, we enthusiastically encourage you to submit your application.

HIRING PROCESS

• HR Prequalification (30 mins): video interview with our Talent Acquisition

• Case study to assess analytical and strategic skills

• Manager Interview with Elizabeth, Career Matching to review the case study and discuss your background

• Interviews with team members and stakeholders (Sales, Career Services, Program Manager, etc…)

• Final Interview with the Senior Director, U.S. Sales & Operations

• Reference checks before the final offer

ADDITIONAL INFORMATION

• Contract type: Full-time

• Annual gross compensation: $55,000 to $62,000

• Location: United States (remote).

• Work schedule: full-time, US time zone

• Team structure: The Sales and Marketing US team is based in the United States

• OpenClassrooms is a remote-first organization, with offices across the EU, the UK, the US, and headquartered in Paris, France. The role is based in the US. You will be willing to participate in occasional meetings in European time zones to collaborate with key stakeholders.

OUR PERKS :

• OpenClassrooms operates as a "remote-first" company, making remote work the standard. You can work remotely from any of the following states: Alabama, Arizona, California, Colorado, District of Columbia, Florida, Indiana, Maryland, Massachusetts, Nebraska, New Jersey, New York, North Carolina, Ohio, Texas, Utah, Virginia, Washington and Wisconsin.

• Our work environment and culture are rooted in the company's four core values:we care, we dare, we persist, we tell it as it is.

• 401(k) with a 5% match

• Health Insurance with United Health Care (100% covered for you and 75% covered for your family)

• Dental & Vision Insurance with Guardian (100% covered for you and 75% covered for your family)

• Company-provided MacBook.

• Access to OpenClassrooms' training catalog.

• 25 days of Paid Time Off per year

• 5 "Caretaker Days" per year are provided, allowing you to take care of your loved ones.

• Complimentary access to the moka.care app (mental health solution) 

Join our Team !

Intrigued? Let's get to know each other! Apply today — we're looking forward to receiving your application!

Feel free to check out our online course How do we work at OpenClassrooms to better understand our mission, culture, and team composition.

👉 OpenClassrooms' mission is to make education accessible, emphasizing diversity as a catalyst against barriers to education and professional integration. As an employer, we highly value diversity, fostering an inclusive culture. We encourage everyone to apply, regardless of gender, age, orientation, origin, or disability. If you have a disability and we can do something to facilitate your interview process, please let us know.

👉 Working at OpenClassrooms means joining a dynamic and stimulating team, tackling new challenges, meeting remarkable individuals every week, and contributing to innovation and education in France and worldwide!